Hallowe'en has past and time for the gremlins to return where they came from.
Some seemed to leave ongoing residual effects though.
Although airing laundry really isn't the style intended, one has to wonder
exactly what is happening out there with the last generation of marketing
hopefuls.
Sometimes throwing out the problem to the onlooking audience for their
feedback lends clarity to a situation.
I was asked my opinion on this support ticket received from a fellow
netrepreneur.
Your Feedback Would Be Appreciated
The Issue (shortened):
"I joined your program and upgraded in it 5 months ago.I never used it
and would appreciate a refund of the money I have invested in it."
The response:(also shortened)
"Sorry,non-refundable:"
The Customer response:
Ok well I will surely let the people on the net know about your customer
service and will not be recommending your program to anyone as I just lost $__
to your company for nothing
As service representatives we deal with unusual requests all the time.
Some just put icing on the cake.
What would you do?
Sharon Ticknor
